Policy

: : SHIPPING: :
• EMS Express Courier Service
• TNT, FEDEX or AirMail (To most EU countries)
• Other shipping methods, please contact us first.
We need to remind all customers that we need the following to ensure 100% delivery to you:
• Full Name
• Full Address with postal code
• Telephone number (This is important to ensure Guaranteed Delivery)
**Please make sure that there is someone to receive the package if you are not around. We are NOT RESPONSIBLE if you do not receive your package due to the fact you were not around to pick it up. If you reject the shipment, we will also not take responsibility for the shipment.
**Please note that if package is delivered and contents in the package is stolen, we will not be responsible for such cases. However we will still discuss with customer about the problem. For custom seizures, we will speak to indiv. customers to review re-shipment. Thanks!


: : PACKAGING: :
• All the products will be mailed inside another box!!


: : DELIVERY TIME : :
EMS Express with Online Tracking Status
• 4-10 working days depending on destination and customs clearance
• Online Tracking can track your package for you at different stages
• We have NO CONTROL over the delivery after it is shipped
• Customs clearance and delays may be unavoidable but there is nothing to worry about
• EMS Shipping is the FASTEST and most RELIABLE

TNT/UPS/FEDEX Online Tracking
• 5-8 working days depending on destination and customs clearance
• Generally faster than EMS Courier
• We have NO CONTROL over the delivery after it is shipped
• Customs clearance and delays may be unavoidable but there is nothing to worry about
For EU countries, we will use our discretion and ship out according to the frieght forwarders best advice after analysis of customs issues.


: : ORDER PROCESSING : :
• Customs clearance and delays may All orders are normally shipped from our warehouse within 24 to 48 hours of receipt of order. If there is a delay in your order, we will notify you by email. Delivery time will vary according to geographical location. We are not responsible for shipper delay as we have no control when item is shipped out.

: : BACK ORDERS : :
• Although every attempt is made to maintain the inventory of each product we offer, occasionally we may run out of certain models due to overwhelming reponse. If any product is not available for shipment, we will contact you by email with up to date delivery information.


: :RETURN POLICY: :
• We are committed to your complete satisfaction . You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.

• If returning items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.

• We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

: :EXCHANGES POLICY : :
• We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.

• You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

• We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.